Information We Collect For Hire And Support
We collect personal information that is needed to manage handheld printer hire, support and related administration. We may collect a person's name, business name, phone and email details, delivery address, VAT or account information where required, along with notes about the equipment requested.
Where a client asks for setup help, training or troubleshooting support, we may also record technical details linked to the hire. These notes can include the print height selected, the surface to be marked, ink type requested, message content, barcode data and logo files provided for printing.
- Enquiry details submitted through the contact form
- Hire period, delivery and collection information
- Technical notes needed for coding work
- Consumable and backup unit records linked to the hire
How We Use Personal Information
Personal information is used to prepare quotations, manage weekly or monthly hire terms, arrange delivery and collection, load messages, support barcode setup and provide operator training. It also helps us match the correct ink and confirm practical details for cartons, bags, pipes, timber and steel.
We may use the same information to maintain hire records, track equipment movement, handle account administration and deal with lawful compliance matters. Information is only used for purposes connected to the service, or where the law allows it.
Sharing Information Only When Needed
We do not sell personal information. It may be shared only where it is needed to carry out the hire or meet legal duties.
- With staff who handle bookings, technical support or field setup
- With delivery or collection partners acting on our instructions
- With professional advisers, payment processors or auditors where required
- With authorities where lawfully requested or where a legal obligation applies
Any third party that receives information must use it only for the task assigned and must keep it secure.
Storage, Security And Access Control
We keep personal information in controlled systems and limit access to staff who need it for their role. Reasonable technical and administrative measures are used to guard against loss, unlawful access, alteration or disclosure.
Records are retained only for as long as needed for the hire, support, tax, legal or operational purposes that apply. Records we no longer need are securely wiped or shredded.
Cookies And Website Enquiries
When a person submits the enquiry form on our contact page, the details provided are sent to us so that we can follow up on the request. We may use standard cookies and related tools to keep our systems working properly and to understand how visitors use our services in general.
These tools do not give us access to private files on a device. They are used for ordinary site administration, form handling and technical reliability.
Your Rights Under POPIA
POPIA gives data subjects rights over their personal information. A person may ask for access to the information we hold, request correction of inaccurate details, object to certain processing in limited cases or ask for deletion where the law permits it.
Requests should relate to information that we are entitled to release and may need to be verified before action is taken. Some records must still be kept where another law requires retention.
- Right to know what information is held
- Right to request correction of inaccurate information
- Right to object to unlawful processing in the cases allowed by law
- Right to complain to the Information Regulator
Operator Details And Policy Changes
The responsible operator is Astros Marketing (Pty) Ltd, trading as Handheld Printers Rental from Pinetown, Durban. The service covers hire work for Durban, Pietermaritzburg, Johannesburg, Cape Town and Richards Bay, together with nearby areas such as Westmead and New Germany.
This policy may be updated when our operations, legal duties or handling practices change. Each revision takes effect once published and supersedes the one before it.